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FAQ

Welcome to Agoratopia’s FAQ! Our FAQ page is designed to quickly address all your questions about account management, ordering, payments, shipping, returns, and website-related matters. Let’s ensure your Agoratopia experience is seamless and enjoyable!

How to create, manage, and secure your Agoratopia account.

You can easily create your Agoratopia account by visiting our Register page.

Updating your account information is easy. Simply login to your account on My Account page. There, you can effortlessly manage your profile, password, and address details.

Absolutely. Shopping with Agoratopia is secure and compliant with the data protection act. Your details are handled with care. For more information, refer to our Privacy & Cookie Policies.

Forgot your password? No worries! Head to our Login page, click on ‘Lost your password?’ to be redirected to the Lost password page. Enter your username or email address and click ‘Reset Password.’ Follow the link in the email to create a new password. We’ll guide you through the reset process.

To unsubscribe from our mailing list, click the ‘Unsubscribe’ link in any of our email newsletters. Alternatively, you can contact our Customer Service team. Please be aware that it may take up to four weeks for your preferences to be registered, and you may still receive emails during this period.

Guidance on placing, modifying, and managing orders.

Items with Agoratopia depend on availability. We aim to inform you promptly if an item is out of stock, and occasional unexpected delays will be communicated.

Login to your account, browse our range, click ‘Add to Cart’ for the desired product(s), and proceed to checkout. Your saved addresses and payment options will simplify the process.

Certainly! To modify your cart on the Agoratopia website, click on the ‘My Cart’ icon in the top right corner. Use the ‘x’ button to remove items, and for adjusting quantities, visit the Cart page. Utilize the +/- buttons as needed.

All orders must be placed online, but our Customer Service team is available to provide support. Feel free to contact them if you need assistance or have any questions.

Absolutely! Saved addresses will autofill, but if you want to use a different delivery address, simply click ‘Ship to a different address?’ in the ‘Shipping Details’ section during the checkout process.

You’ll receive an email notification when your order is on its way. Track its progress using the provided tracking link in your email.

To check your order status, utilize the tracking link provided in your dispatch email. Dispatch emails are sent as orders are shipped.

Visit ‘Your Orders,’ select the order, and choose to cancel items or the entire order if available. Check our Returns policy for further assistance.

Unfortunately, orders cannot be altered once placed. Attempt cancellations via your account and wait for confirmation before reordering.

Contact our Customer Service team with your ‘Order Number,’ details of the incorrect item, and a clear picture. We’ll address the issue promptly.

If you’ve received a damaged item, please reach out to our Customer Service team, providing details and, if possible, include pictures of the damage. They will assist you promptly.

Some items may ship separately. Check your dispatch confirmation email, and if the missing item persists, contact Customer Service.

Fragrance orders are currently limited to international shipping within European countries. Due to the high alcohol content in perfumes, considered as dangerous and flammable liquids, shipping restrictions or prohibitions may apply based on your location.

Insights on payment methods, charges, and loyalty programs.

We provide various online payment methods for a seamless ordering experience. Choose your preferred payment method at checkout. For added security, all payments undergo necessary security checks. More details can be found on our Payment page.

Upon placing an order, we request a pre-authorisation from your bank/card issuer to ensure funds’ availability. Payment is processed when the order is shipped.

Note: Some card companies may display the initial request and the later charge separately, but we only charge your card once.

Prices displayed on the website include local VAT or sales taxes for your selected delivery destination, where applicable. For orders shipped outside Cyprus (CY), additional local import taxes may be levied on your order. Refer to our Terms & Conditions page for comprehensive details on pricing and import taxes.

Yes! Join EUTOPIA, the Agoratopia Rewards program, for free. Earn points with every purchase and enjoy exclusive benefits. Learn more.

In ‘My Cart’ and ‘View Cart,’ find the ‘Coupon Code’ box below your item list. Add your discount code and click ‘Apply Coupon’ to enjoy the discount.

Ensure you’re not attempting to use multiple codes per order and check the exclusions list. If issues persist, contact our Customer Service team for assistance.

Information on order tracking, delivery options, and restrictions.

Upon dispatch, we send an email with delivery details and a tracking link for tracked orders. Check for delivery cards, as your parcel may be with a neighbor or at a local depot. If your order is lost, please contact our Customer Service team.

Find all our delivery options on our Shipping & Delivery page.

Yes, we offer in-store collection for orders placed in our Cyprus Associated Boutiques. You’ll be notified when your order is ready for pick-up, typically within 1-3 days. Please wait until you receive the confirmation email before visiting a store. To collect your order, bring a printed copy of the confirmation email or display it on a smartphone, laptop, or tablet device. Collection points can be selected at checkout.

Check the timeframes and costs associated with our various delivery options on our Shipping & Delivery page.

No worries! If your order requires a signature or can’t fit through the letterbox, you’ll receive a calling card from the courier with instructions on where to collect your parcel.

We may ship items separately to avoid delays. If an item is missing, check your dispatch confirmation email. If it’s not listed, wait longer for delivery. If sent separately and still missing, contact our Customer Service team for assistance.

Currently, fragrance orders are limited to international shipping within European countries due to the high alcohol content in perfumes, which may lead to shipping restrictions or prohibitions based on the destination.

Details on our return policy, the return process, and refund timelines.

Please refer to our Returns policy page for more information.

To return a product, you must notify us (AGORATOPIA, 26 Georgiou A, 4047 Limassol, Cyprus, Email: [email protected], Phone: +357 25 322570, Fax: +357 25 431544) of your decision via a clear statement, such as a letter sent via post, fax, or email. Utilization of the provided model cancellation form is optional. Refer to our Returns policy page for additional details.

Certainly. If you’re not satisfied with your order, you can return it within 14 days of receipt. Refer to our Returns policy page for more details.

Your refund should be processed within 5 working days, and we’ll send you an email confirming its dispatch. If you haven’t received the refund after 10 working days, contact our Customer Service team for assistance.

Insight into accessing terms, resolving issues, and understanding privacy policies.

If you’re encountering issues with the checkout or any part of our website, promptly contact our Customer Service team so we can resolve this for you.

To inquire about your personal data, contact our Customer Service team. If you wish to correspond in writing, please use the office address below.

Agoratopia Customer Services
26 Georgiou A 4047
Limassol
Cyprus