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Returns
At Agoratopia, we understand that there are instances where returns or cancellations may be necessary. If you need to return an item, please contact our Customer Service team through our Contact Us page, and they will guide you through the return process.
For returns of products ordered from the Agoratopia website, you can initiate the return within fourteen (14) calendar days from the delivery date. However, please be aware of the following conditions:
- To return a product, you must notify us (AGORATOPIA, 26 Georgiou A, 4047 Limassol, Cyprus, Email: [email protected], Phone: +357 25 322570, Fax: +357 25 431544) of your decision via a clear statement, such as a letter sent via post, fax, or email. Utilization of the provided model cancellation form is optional. Refer to our Returns policy page for additional details.
- Include the original receipt or a copy if returning part of your order, along with any items received as gifts.
- Return costs won’t be refunded, except for faulty items, where we’ll promptly refund the shipping costs upon confirmation.
- Specify whether you want an exchange for the returned goods or a refund for your order.
- For items received as gifts, only merchandise exchanges are offered. You can exchange the item for one or more different items, as long as their combined value matches the original gift’s full value.
Important Information About Returns and Refunds
While we strive to offer a great selection of products, some items have specific return conditions due to their nature. Here’s a breakdown:
- Made-to-measure, or personalized products: Due to their unique nature, returns for these items may be limited. However, we encourage you to contact us if you have any concerns. We may be able to offer solutions on a case-by-case basis.
- Fragrances: We kindly ask you to return the fragrances unopened, and unused; otherwise, the product may not be eligible for a full refund.
- Opened or used beauty products, cosmetics, and makeup: Due to hygiene concerns, we cannot accept returns for opened or used items in these categories.
We’re here to help! If you have any questions or concerns about returning an item, please don’t hesitate to contact us. We’ll do our best to find a solution that works for you.
FAQ
To return an item, you have 14 days from the delivery date to contact Agoratopia Customer Service (26 Georgiou A, 4047 Limassol, Cyprus). Our helpful representatives are available by email at [email protected] or by phone at +357 25322570. Clearly inform them of your decision to return the item; a model cancellation form is available for your convenience, but not required. Agoratopia Customer Service will then guide you through the next steps to ensure a smooth return process.
Yes, please ensure to return the free gift before we process your refund or replacement. Customers returning from outside Cyprus are kindly requested to cover return shipping costs.
Refunds usually take up to ten (10) days to appear on your statement. Contact our Customer Service team for alternative arrangements if your card has expired.